Healthcare providers are issuing a growing number of refunds driven by rising patient financial obligation for care, expansion of preservice cost estimates with upfront collections, and complex payer reimbursement policies. Refund management is often inefficient, costly, and detracts from the patient financial experience.

Fortunately, meaningful opportunities exist to improve the situation.

Visa and CommerceHealthcare® recently hosted the Optimizing the Patient Refund Experience” webinar where our professionals examined the issues and discussed a solution through a comprehensive B2C payment platform, enabled by Visa Direct.

That webinar is now available on-demand for you to access and watch on your own schedule. 

PreferPay® by CommerceHealthcare® is a timely answer to today’s financial and operational challenges. It offers demonstrated success, is easy to implement, and generates a rapid return. And, it’s the only solution of its kind backed by the stability and service of CommerceHealthcare® and Visa.

If you’re interested in improving your patients’ experience while issuing refunds at a fraction of the cost of traditional check, we welcome you to watch our on-demand webinar. Simply submit your request via the form to the right. 


Our Panelists:

Lamar Berry
Head of B2B Channel Sales, Visa Inc.

Lamar is focused on driving B2B digital payment transformation across North America with Visa’s processors partners, financial institutions, and corporate merchant clients.

Sue MartinSue Martin, FACHE
Senior Vice President, Director Healthcare Specialty Services, CommerceHealthcare®

Sue is responsible for client services and leading payment solutions and strategies for the national healthcare services division for CommerceHealthcare®.

Steven Zeisel
Senior Director, Visa Direct Specialized Sales, NA, Visa Inc.

Steven serves Visa’s merchant organization as a real-time payment subject matter expert to support client needs related to digital money movement.


CommerceHealthcare® solutions are provided by Commerce Bank.